Terms & Conditions
Orders are to be received by 12pm for same day delivery Monday- Friday. Saturday deliveries must be placed by 10am. Please note that we do not deliver Sundays or Public holidays. Deliveries requested on these days will be sent the following business day.
At Unique Impression Flowers while we give you the option to nominate a preferred time of delivery, it is not always possible that these times can be achieved. If flowers are for a timed event such as a funeral, we recommend you provide us with an alternative delivery address if too late for the timed event. You agree that a late delivery does not constitute a failure of our agreement and entitle you to cancellation and refund of an order.
When placing an order it is your obligation to provide us with the right details. If a delivery is unsuccessful and requires a second or subsequent delivery, a re-delivery fee will apply to the same value as the original cost. You will be contacted before the item is re- delivered and given the option to pick up the delivery from our store. If Unique Impression Flowers is in any way responsible for the re-delivery the fee will not apply. Please note that if a security person is obligated to take the flowers on the recipient’s behalf we can’t be made accountable for the flowers from this time on. Deliveries containing alcohol cannot be left unattended and will only be delivered if the recipient is over the age of 18 with identification.
The utmost care is taken on every order produced by Unique Impression Flowers. We will not take any responsibility for any loss or damage arising from items lost, stolen or damaged after a delivery has taken place. We are not responsible for any loss or damage caused by late delivery or cancellation of an order or product.
Our main priority at Unique Impression Flowers is your satisfaction. If you receive a product that you believe is damaged or faulty, we will happily organise an exchange at our discretion when contacted within 48 hours. Please note that we may firstly request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time we deliver the replacements.
As flowers are seasonal, certain varieties may not always be available. We reserve the right to make fair and reasonable substitutions with an equally attractive flower of equal or greater value.
All prices are inclusive of Goods and Services Tax (GST). All prices are in Australian dollars unless otherwise specified. Unique Impression Flowers reserves the right in every case, at its own discretion and for whatever reason to amend content contained within this website without notice.